Duration: 3 Hours

Class Description:

This comprehensive three-hour course is designed specifically for public safety and building inspectors to enhance awareness and understanding of mental health issues that can arise in the workplace. The program will equip participants with the necessary skills to identify signs and symptoms of mental health conditions, effectively manage difficult customer interactions, and implement practical coping strategies to promote mental well-being.

The course objectives for the program focus on three key areas:

1. Recognizing Signs and Symptoms of Mental Health Conditions: Participants will learn to identify various indicators of mental health issues and understand how these conditions can affect job performance and decision-making.

2. Dealing with Difficult Customers: The course will equip attendees with effective communication techniques and strategies for managing challenging interactions, including role-playing exercises to practice de-escalation and boundary-setting.

3. Coping Strategies for Mental Well-Being: Participants will explore self-care practices, mindfulness techniques, and the importance of peer support, helping them develop personal coping strategies to enhance their overall mental well-being

This course is intended for public safety professionals, building inspectors, and anyone involved in roles that require regular public interaction. It emphasizes the importance of mental health awareness in promoting a safer, more supportive work environment.

Participants will leave the session with a deeper understanding of mental health challenges, practical tools for managing customer interactions, and a set of strategies to enhance their own mental well-being. This class aims to foster a culture of support and awareness within the field, ultimately contributing to improved job satisfaction and community safety.